Nov 13, 2009 - Blog, Insight    No Comments

Do You Manage By Insight Or Intuition?

Managers today are under sheer pressure to perform and a part of their good performance is dependent on their ability to take ‘correct‘ decisions at the ‘right’ time.

 

So how do they take decisions?

In one of my debates with a colleague, we landed into a discussion on the possible methods: insight and / or  intuition. Here is a brief on our discussion.

Managers claim to take decisions based on ‘insight‘ into an issue. ‘Insight’ is to see into things, into the whole sequence of the issue.  It is not an analysis, nor is it based on knowledge. Knowledge is always limited to that which has been accumulated through the past from experience, and so it can never be complete.

Then what should it be? Intuition?

That word ‘intuition’ is rather a tricky word which many use. It is known that ‘intuition’ is actually a result of self-deceptive desire.  One may desire something and then a few days later one has an intuition about it. We see what we want to see. We hear what we want to hear. We assume what we want to assume. So ‘intuition’ can be misleading especially when used  those people who are imaginative, sentimental and seeking something. (Remember, we all are). So we are hopeful that our Managers do not depend on intuition to take decisions.

So what is insight?

It is to perceive something instantly, which must be true, logical, sane, rational. Insight must act instantly. It is not that one has an insight and does nothing about it. Thinking is the response of memory. Memory is experience, knowledge, stored up in the brain. Thought is the result or the response of the accumulation of experience and knowledge, stored as memory.  One has an insight into it, and from that insight one acts. And that action is logical, sane, healthy.  It is not that one has an insight and then acts the opposite. If so, then it is not insight.

Measuring insight is a complex issue for HR in organizations. The limitation is all that of the interviewer. A candidate qualifies for a position based on the insight of the interviewer and not the actual dimensions of the issue. And so is my strong belief:  ‘What you see is NOT what you get!’

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